Refund Policy – Pamojamall

Effective Date: 01-01-2025 as amended from time to time. Owned & Operated by: CSA Fintech Global Ltd.

1.1 Overview

At Pamojamall, we strive to ensure satisfaction with every order. If you're not completely satisfied, our refund process is structured to be clear, fair, and timely.

1.2 Eligibility for Refunds

You may request a refund under the following conditions:

The product is damaged, expired, or significantly different from what was described.

The order was not delivered, and this is verified.

The item was canceled by either the vendor or Pamojamall prior to dispatch.

1.3 Non-Refundable Cases

Refunds will not be granted if:

Incorrect delivery details were submitted by the customer.

The customer changes their mind after successful delivery.

The product is perishable (e.g., food, groceries) unless received spoiled or unusable.

1.4 Refund Request Process

Requests must be submitted within 24 hours of delivery or failed delivery.

Customers must upload evidence (e.g., item photos, order history) via the app or support portal.

Pamojamall will respond to each request within 72 hours.

1.5 Refund Method & Timeframe

Approved refunds will be issued via:

Mobile money transfer, or

Pamojamall wallet credit (if preferred by the customer) same medium payment was made from.

Refunds may take 15 to 30 business days to be completed, depending on the selected payment channel.